Shipping and Product Lead Time Policy

 


Stock Availability

We do our best to keep all items in stock at all times. However, from time to time, certain products may sell out. Thanks to our well-stocked warehouse, most orders are fulfilled without delay.

If we are unable to supply the product you ordered, we will either:

  • Issue a full refund along with a discount voucher for the inconvenience, or

  • Offer an upgraded product at the same price (where available).


Shipping & Delivery

We dispatch orders daily, Monday to Friday, using trusted courier partners such as The Courier Guys and Fastway.

Please note:

  • Orders are only shipped once payment has been received and design approval has been confirmed.

  • Delivery times vary depending on your location.

  • Working days are Monday to Friday (excluding public holidays).

  • Parcels handed to couriers on a Friday will only become active for tracking on Monday.

  • Areas marked as High Risk by The Courier Guy will require an alternative address – we will communicate with you if your area has been marked as high risk for an alternative address
  • Areas marked with Surcharges by The Courier Guy will require an alternative address – we will communicate with you if your area has been marked with a surcharge
  • PUDO orders must be collected within 36 hours of the parcel being deposited at the collection locker – MCStamps.co.za can not assist with any parcel not collected. You will need to communicate with The Courier Guy about collection/delivery of your order if your parcel remains uncollected. It is solely your responsibility to collect your parcel on locker/PUDO orders.

Estimated Delivery Times

  • Pretoria (Local): 1–3 working days

  • Major Centres (National): 2–5 working days

  • Rural Areas (National): 2–8 working days

Tracking numbers are provided for all courier shipments.


Shipping Costs

  • Orders under R750.00: Flat rate of R95.00

  • Orders over R750.00: Free delivery

  • Pudo – R65.00 (36 hours to collect once deposited in collection locker)
  • Express courier: Can be arranged by the purchaser and for the purchasers cost.


Need Assistance?

For any questions, please contact us via:

We’re happy to help!

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